Refund and cancellation

Last updated: 29 July 2026

This policy applies to paid engagements with Intel Center for financial audit of vendor payment applications and related reviews. It does not cover goods retail or subscription software—we do not sell those.

Eligibility

Refunds may apply when:

• You cancel in writing before fieldwork begins, subject to the deposit rules below
• We cancel an engagement for reasons within our control and cannot offer a suitable alternative date
• Fees were charged in error (duplicate invoice or wrong amount)

Timeframe to request

Please request a refund within 14 days of the invoice date or cancellation date, whichever is relevant. Later requests are considered only where required by Korean law.

Deposits

A scheduling deposit, when collected, reserves reviewer time. If you cancel more than ten business days before the agreed fieldwork start, the deposit is refundable in full. Cancellations inside ten business days forfeit the deposit unless we rebook the same window with another client, in which case we refund the deposit less a ₩200,000 administration charge.

Work already started

Once document intake or fieldwork has begun, fees for time already spent are non-refundable. Unused prepaid days may be credited toward a rescheduled window within three months, subject to reviewer availability.

Partial refunds

If we deliver only part of the agreed scope because you withdraw access or cancel mid-review, we invoice for completed days and refund any prepaid balance above that amount.

Non-refundable items

• Time already recorded against your engagement
• Third-party travel booked with your written approval (refunded only to the extent the carrier refunds us)
• Completed findings letters and delivered workpapers

Rescheduling and no-shows

You may reschedule once without charge if you give at least five business days’ notice. Later reschedules may incur a ₩350,000 fee. If client contacts are unavailable on agreed on-site days without notice, that day is billed as worked.

How to request a refund

Email hello@intel-center.digital with your engagement reference, reason, and preferred refund method. Phone: +82 51-745-6800. Office: 293 Centum 1-ro, Haeundae-gu, Busan 48060.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible, or by bank transfer to a Korean account you nominate.

Exceptions

Mandatory rights under the laws of the Republic of Korea remain unaffected. Engagement letters may state additional commercial terms; where they conflict on fees already agreed, the letter governs.